WHATCOM.by OREXOR
BUILT FOR SHOPIFY STORES USING WHATSAPP

Your Shopify orders.
Inside WhatsApp Web.

Stop switching between WhatsApp and Shopify. WHATCOM puts customer orders beside your conversations so your team can answer questions, correct eligible addresses and manage fulfilment faster.

Start 7-day free trial ↗See how it works ↓
● WATCH WHATCOM IN ACTION
➤
Customer sends a WhatsApp message
web.whatsapp.com — WHATCOM connected●
⌕ Search conversations
AKAyesha KhanCan I change my address?
URUsman RazaWhere is my order?
SBSana B.Thank you!
AK Ayesha Khan ☎ ⋮
Hi! I placed an order yesterday.
Can I change my delivery address?
Of course! Let me check your order.
Please send it to Gulberg, Lahore.
＋ Type a message…
WHATCOM.by OREXOR
FIND ANY SHOPIFY ORDER
Shopify customer found ✓Ayesha Khan+92 300 1234567ayesha@example.com
3Number of Orders
Rs. 19,750Lifetime Spend
SELECTED ORDER
WC1048Open in Shopify ↗
Placed 04 Nov 2026
PendingUnfulfilled
TAGS
Priority Customer ×Address Update ×
Select an existing Shopify tag + Add
FulfilmentUnfulfilled
TotalRs. 4,500
PRODUCTS
1 × Classic Fragrance · 50ml
SKU: SAMPLE-001
1 × Gift Set
SKU: SAMPLE-002
SHIPPING ADDRESS
RecipientAyesha Khan
AddressHouse 14, Model Town
CityLahore
ShippingStandard Delivery
TRACKING
StatusNot dispatched
CUSTOMER ORDERS
WC1048 · Latest04 Nov 2026● Fulfilment: Unfulfilled
Rs. 4,500
WC098216 Sep 2026● Fulfilment: Fulfilled● Delivery: Delivered
Rs. 7,850
WC092103 Aug 2026● Delivery: Delivered
Rs. 7,400

WhatsApp Web takes centre stage. WHATCOM adds Shopify tools in a compact sidebar.

✓ Find Shopify orders✓ Edit eligible addresses✓ Hold & release✓ Team access
BETTER CONVERSATIONS. BETTER BUSINESS.

Make every customer conversation count.

Help your team respond confidently, handle more enquiries and catch delivery problems before they grow.

♡
CUSTOMER SATISFACTION

Answers while customers are still chatting.

Give customers clear order information without making them wait while your team searches Shopify.

Hi, can you check my order?
Found it! Your order #1048 is awaiting dispatch. ✓
✓ Faster, more helpful replies
↗
TEAM PRODUCTIVITY

More conversations. Less tab switching.

Keep WhatsApp chats and Shopify order tools together so your support team can focus on helping people.

WhatsApp conversation ✓
↓
WHATCOM order details ✓
✓ One connected workflow
▣
SUCCESSFUL DELIVERIES

Catch shipping issues before dispatch.

Correct eligible addresses and pause eligible fulfilments when customers request changes—helping avoid preventable failed deliveries and returns.

Wrong addressAddress corrected ✓
Order needs a changeFulfilment on hold ✓
✓ Fewer avoidable delivery problems
MORE THAN A PHONE NUMBER

Know the customer behind the conversation.

Every WhatsApp enquiry becomes easier to handle when your team can see the customer's Shopify history at a glance.

01
Recognise returning customersSee how many orders they have placed.
02
Understand customer valueView lifetime spend before you respond.
03
See the bigger pictureReview previous orders and their statuses.
WHATCOM logoWHATCOM SHOPIFY CUSTOMER
CUSTOMER FOUND
AK
Ayesha Khan+92 300 1234567ayesha@example.com
RETURNING
NUMBER OF ORDERS6Orders placed
LIFETIME SPENDRs. 27,450Total customer value
Previous ordersCustomer history
#
#104804 Nov · 2 items
UnfulfilledRs. 4,500
#
#102128 Oct · 1 item
DeliveredRs. 3,200
#
#098619 Oct · 3 items
DeliveredRs. 5,750
Customer context, right beside the chat↗
THE IDEA IS SIMPLE

WhatsApp is the conversation.
Shopify is the order.

WHATCOM puts the order information right beside the chat.

01 · CONNECT

Connect Shopify

Link your store to WHATCOM once.

02 · OPEN

Open WhatsApp Web

Use WHATCOM through its Chrome extension.

03 · HELP

Find. Check. Act.

Look up orders while talking to customers.

Need help getting your Shopify store connected?✦ Contact support
SEE WHATCOM IN ACTION

Access Shopify Orders On WhatsApp Web.

01 / INSTANT ORDER LOOKUP

“Where is my order?”

Search by order number or customer phone.

⌕   #1048 Search
Order #1048Ayesha Khan · 2 items
Unfulfilled
02 / ADDRESS CORRECTIONS

“Please change my address.”

Update eligible shipping details before dispatch.

SHIPPING ADDRESSHouse 14, Model TownLahore, Pakistan
↓
UPDATED SHIPPING ADDRESS ✓House 22, GulbergLahore, Pakistan
03 / FULFILMENT CONTROL

“Don't ship it yet.”

Place eligible fulfilments on hold, then release when ready.

Order #1048On holdCustomer requested a change
↓
Issue resolvedRelease eligible fulfilment
Ready to proceed ✓
04 / TEAM ACCESS

The right tools for each teammate.

Owner control, operational access and read-only access.

O  Store ownerFull control
S  Support agentOperational access
V  ViewerRead-only access
KEEP THE ORDER MOVING

Step in before a small issue
becomes a failed delivery.

Give your support team a chance to resolve common order problems while there is still time to act.

01
Please change my address.Let me check your order.

Customer reaches out

A customer messages your team before dispatch.

02
#1048UnfulfilledShipping details available

Check the order

Find the right order and review its details in WHATCOM.

03
✎Correct address✓
ⅡPlace on hold✓

Take action in time

Update eligible shipping details or hold eligible fulfilment while the issue is resolved.

04
▣
✓Ready for dispatch

Move forward with clarity

Keep the customer informed and help avoid preventable delivery problems.

EXPLORE THE WORKFLOW

One support team.
Three everyday situations.

Choose a customer message and see how your team can respond with the right Shopify information at hand.

WHATCOM WORKFLOW LIVE PREVIEW
Ayesha KhanWhatsApp conversation
Hi, can you tell me where my order is?
Of course! Let me check that for you.
＋ Type a message…➤
↔CONNECTED
WHATCOMShopify order context
CONNECTED
CUSTOMER ORDER
Order #1048Unfulfilled
Ayesha Khan · 2 items
Order totalRs. 4,500
FulfilmentPending
View order details ↗
✦

Order information is available beside the customer conversation.

WhatsApp Web ShopifyOne connected support workflow
WHY TEAMS SWITCH

From tab-hopping to
getting things done.

Without WHATCOM

✕ Open Shopify separately

✕ Search for the order

✕ Switch back to WhatsApp

✕ Repeat for the next customer

With WHATCOM

✓ Chat and order side by side

✓ Find the right order quickly

✓ Act on eligible orders

✓ Keep the conversation moving

THE SUPPORT TEAM UPGRADE

Less time searching.
More time helping.

Give your team Shopify order information inside WhatsApp Web. Respond sooner, avoid repeated lookups and catch shipping issues before dispatch.

✓ Faster order answers✓ Less tab switching✓ Fewer avoidable shipping mistakes✓ Better customer experience
ONE CONNECTED WORKFLOW
💬   Customer messages you
🔎   Find their Shopify order
📦   Check details or take action
✓   Respond in the same chat
SIMPLE PRICING

One powerful toolkit.
Pick your team size.

All plans include the same WHATCOM features.
7 days free · No credit or debit card required

BASIC

For a small team

$10 / 30 days

Rs. 2,750

  • 1 owner + 1 staff
  • Shopify order lookup
  • Shipping & fulfilment tools
Start free trial →
POPULAR CHOICE

Standard

$13 / 30 days

Rs. 3,600

  • 1 owner + 2 staff
  • All WHATCOM features
  • Staff roles & permissions
Start free trial →
ESSENTIAL

For growing teams

$16 / 30 days

Rs. 4,500

  • 1 owner + 4 staff
  • All WHATCOM features
  • Staff roles & permissions
Start free trial →
✓No hidden chargesClear, straightforward pricing
✓No setup feeGet started without an additional setup charge
✓No card requiredStart your eligible 7-day trial
✓No automatic chargesYou're in control of your subscription
Questions before choosing a plan?✦ Contact support

7 days free after connecting Shopify · No credit or debit card required · No automatic charge.

OUR WHATCOM CUSTOMERS

Brands moving smarter with WHATCOM.

OPPULE
ZEONIK
Adil Qadri logoADILQADRI
VUCHETTI
homepanda.pk
QUICK ANSWERS

Good to know.

Do I need to stop using WhatsApp Web?

No. WHATCOM works alongside your WhatsApp Web conversations through its Chrome extension.

Do I need a Shopify store?

Yes. WHATCOM is built for Shopify merchants who use WhatsApp Web for customer conversations.

Can my team use WHATCOM?

Yes. Plans include staff accounts with operational or read-only permissions. The owner manages access.

Can I edit every order?

Shipping changes and fulfilment actions depend on the order's eligibility and Shopify's supported operations.

When does my free trial begin?

Your eligible 7-day trial begins after Shopify is connected successfully.

READY WHEN YOUR TEAM IS

Turn your WhatsApp chats into smarter customer support.

Shopify orders. WhatsApp conversations. One connected workflow.

Get started free ↗Sign in✦ Contact support